Rewards Program

FAQs

Sign up for a Belief Plan and experience everything we have to offer, including many new programs and services. 

No Contract After Two Years 

  1. I am a current customer, and am under contract. Do I need to sign another 2-year contract when I migrate to a new Belief Plan?
    No, you would finish out your 2-year commitment and you won't have to sign another contract. You would also be eligible for promotional pricing on a new handset every 18 months, or even earlier with Belief Points.
  2. I am a current customer who has already fulfilled my 2-year contract, and now I am month-to-month. Do I need to sign another 2-year contract when I migrate to a new Belief Plan?
    No, you have met the No Contract After the First One requirement. You would also be eligible to upgrade your phone at a promotional price every 18 months, or even earlier with Belief Points, without signing a new contract.
  3. I am a current customer on a family plan and I would like to add another line. Do I need to sign a 2-year contract for this new line?
    Yes, the new line must sign an initial two-year commitment and you won't have to sign another contract. The new line would also be eligible for promotional pricing on a new handset every 18 months, or even earlier with Belief Points.
  4. If I am a new customer and would like to sign up for a new Belief Plan, do I have to sign a 2-year contract?
    Yes, you would have to sign an initial two-year commitment and you won't have to sign another contract. The new line would also be eligible for promotional pricing on a new handset every 18 months, or even earlier with Belief Points.
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Belief Rewards 

  1. What are Belief Rewards?
    As a U.S. Cellular customer, you can join the industry's first rewards program with points to get things like new phones, faster upgrades, accessories, ringtones and more. It's absolutely free, and it's our way of saying thank you for believing in something better. There is no fee to join and no expirations on your points.
  2. What can I get with Belief Points?
    You'll have complete control of how to use your points, so you can reward yourself with what matters to you.
    • Faster phone upgrades
    • Phones for a penny
    • Tablets for a penny
    • Accessories for a penny
    • Ringtones & ringback tones
    • First month free service on Add-A-Lines
    • Overage Forgiveness
  3. How can I earn Belief Points?
    You'll earn Belief Points for doing exactly what you're doing now: being a U.S. Cellular customer. The longer you're a customer, the more points you'll earn.
    • Earn points each month based on the Belief Plan you're on (amount varies with plan)
    • Earn points every 6 months just for being in the Belief Rewards program
    • Earn points based on the number of additional lines you have on your account

    You'll also earn points for:

    • Taking certain online surveys
    • Referring your friends and colleagues to U.S. Cellular®
    • Using My Contacts BackUp
  4. How do I redeem my Belief Points?
    You can keep track of your points and rewards on your My Account page right here on uscellular.com/myaccount. Using My Account is the only way to become eligible to redeem your points, so if you haven't registered for My Account yet, please do so. After registering, you'll be able to redeem your points online, over the phone, or at a U.S. Cellular store.
    Read More FAQs on Belief Rewards
     
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Phone Replacement 

  1. What is Phone Replacement?
    Phone Replacement is a unique program only from U.S. Cellular that replaces your phone if it is broken, lost or stolen. With Phone Replacement you won't have to worry about losing your connection to family, friends and business partners.
  2. How do I sign up for Phone Replacement?
    Phone Replacement is an added benefit of select price plans at no additional monthly cost. The program is offered exclusively on Premium and Premium Plus Plans and select Business Plans. If you want to know more or are interested in signing up for a plan that includes Phone Replacement, shop online, visit your local U.S. Cellular store or call Customer Service at 1-888-944-9400.
  3. What type of phone will I receive?
    You will receive either the same model or a similar model depending on availability. The replacement phone may be new or refurbished. All phones are high quality, fully functioning phones that have been examined and tested.
  4. How many times can I use Phone Replacement?
    You may use Phone Replacement up to three times for a broken phone until you are eligible to upgrade to a new phone at a promotional price. Only one of the three replacements can be used for a lost or stolen phone.
    Read More FAQs on Phone Replacement
     
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Overage Protection 

  1. What is Overage Protection?
    Overage Protection is an optional program that provides you with a Text Message alert prior to the close of your bill cycle to notify you that overage charges may be incurred.
  2. What types of usage are monitored with Overage Protection?
    You can select to monitor the minutes on your plan, your Text Messages included in your Text Plan or both.
  3. How does Overage Protection work?
    On a nightly basis U.S. Cellular automatically calculates the number of minutes or Text Messages used compared to the included voice minutes or Text Messages in your monthly plan. If your usage exceeds the Overage Protection thresholds (75% and 100%), we will send a Text Message alert to your selected handset(s) indicating a threshold has been met or exceeded. You are then in control to decide what action, if any, to take. Of course, you may always stop in to a local store or call 611 from your wireless phones for assistance.
  4. How do I enroll in Overage Protection?
    New and current customers can sign up for Overage Protection by visiting one of our retail locations, calling Customer Service (611 ) or online through My Account. New customers who activate on-line can enroll in Overage Protection by selecting that feature during the purchasing process. Customers must have an existing My Account profile or will need to establish one in order to enroll in Overage Protection through My Account. Please note that there may be up to a 72 hour delay before Overage Protection takes effect.
    Read More FAQs on Overage Protection
     
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Overage Cap 

  1. What is Overage Cap?
    Overage Cap puts a limit on how much you're charged for an overage. If you go over your minutes on a Single Line Plan, you'll never pay more than 50 dollars in voice overage charges for those minutes. If you go over your minutes on a Family Plan, the maximum overage charge is $150.
  2. What types of usage apply to Overage Cap?
    Overage Cap only applies to minutes. It does not apply to data usage or text, picture, and video messages.
  3. What plans are eligible for Overage Cap?
    Overage Cap is available on all Single Line and Family Belief plans with limited minutes - the Basic, Essential and Essential Plus plans.
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Overage Forgiveness 

  1. What is Overage Forgiveness?
    Overage Forgiveness lets you use points to waive charges related to overages on your bill.
  2. What items are not included in the Overage Forgiveness Credit?
    The following fees and charges do not apply: Wireless Modem Usage, International Toll, PSMS Charges, Tone Room Charges, Application Charges, Directory Assistance, International Roaming (Airtime, Toll, Roamer Surcharges and fees in areas outside of the 50 United States), Monthly Recurring Charges, Equipment Charges, One Time Charges and Taxes.
  3. What plans are eligible for Overage Forgiveness?
    Overage Forgiveness is available on all Single Line Belief Plans, Family Belief plans, and National Business Shared Plans.
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Simplified Plans 

  1. Are all Belief Plans National Plans?
    Yes, all Belief Plans are National Plans, and include national calling and coverage for Voice and national 3G data coverage. Our Mobile-to-Mobile (M2M) Coverage Area on Belief Plans is also national, so customers on these plans can take full advantage of this airtime feature. Customers must live within (and have a majority of usage within) the U.S. Cellular licensed market footprint.
  2. Why are the plans bundled?
    The Belief Plans are designed to be easy to understand and they're packed with value. Based on how you use your phone, you can pick the voice, voice & messaging, or voice & messaging & data package that's right for you.
  3. I like the bundles, but what if I don't need messaging or data across all lines on my Belief Plan?
    To continue providing you with flexibility and the services that meet your needs, we understand you may want certain messaging or data features on some but not all lines on your Belief Plan. Unlimited Messaging can be added to individual lines on Family Plans for $20/month per line if you prefer not taking a bundled plan that includes Unlimited Messaging across all lines. Data Plus is available to add to individual lines on Family Plans for $30/month for 5GB, and includes the same data features/apps as the Data Plus included in bundled plans. Additionally, we offer a 50MB Data add-on for $15/mo. per line for feature phones on individual lines on Single Line or Family Plans. Please make sure to check if the bundled plans may still offer you the best value, especially if you would like to extend the value of data to lines not currently using it at a very competitive price.
  4. Do Smartphones require Data Plans?
    Yes, Smartphones will require plans that include Data Plus. In other words, a BlackBerry®, Windows® Phone, AndroidTM-powered phone, or a device with the current Premium Mobile Internet Plan will now need to be on either the Essential Plus or Premium Plus Single Line Plans, which include Data Plus. In the case of Family Plans, customers may also add a $30, line-level Data Plus add-on to one or more lines. This add-on has all the same data features/apps as the Data Plus included in bundled plans. And remember, Data Plus includes 5GB of data per line along with e-mail, Internet and navigation.
  5. Do the Belief Plans include calls to Puerto Rico?
    Yes, the Belief Plans include toll-free dialing to Puerto Rico phone numbers. If traveling within Puerto Rico, appropriate roaming charges will apply.
  6. What if I want to stay on my current plan that isn't a Belief Plan?
    You can stay on your current voice plan, and still have the flexibility to add or remove lines on family plans, and you will still be able to add features such as messaging and data packages to your voice plan. If you stay on your existing plan, your lines will also continue to be eligible for phone upgrades at promotional pricing every 18 months (with a 2 year agreement). Only the Belief Plans carry the Belief Project Benefits such as No Contract after Two Years, Belief Rewards, Phone Replacement, the Online Auto-Pay Discount, Overage Cap on your voice minutes, as well as other unique U.S. Cellular benefits. However, you can continue on your existing plan and still take advantage of other benefits such as Overage Protection, My Contacts Backup, and Battery Swap. To learn more about your messaging, data and add-a-line options on an existing plan that isn't a Belief Plan, please visit your local U.S. Cellular store or call Customer Service at 1-888-944-9400.
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My Contacts Backup 

  1. What is My Contacts Backup?
    My Contacts Backup is a FREE mobile software application that automatically backs up all of your contacts — no wires required. The My Contacts Backup Web site allows you to manage all your contacts as well as edit, import and print your contacts.
  2. How much does My Contacts Backup cost?
    My Contacts Backup is FREE for all U.S. Cellular subscribers.
  3. How do I get My Contacts Backup?
    Here's how to download My Contacts Backup onto your phone
    • Go to the easyedgeSM Shop on your phone
    • Choose "FREE Stuff"
    • Choose "Free Download - My Contacts Backup"
    • Follow the My Contacts Backup registration

    That's all there is to it. If you have any trouble getting My Contacts Backup, please call 1-888-944-9400. Once the application is downloaded and set up, My Contacts Backup will automatically start backing up your contacts.

  4. What if I have a BlackBerry® Smartphone or Windows® Phone?
    My Contacts Backup is now available for FREE on Blackberry® Smartphones and Windows® Phones as well. Visit the My Contacts Backup download page, enter your mobile phone number and a message will be sent to your phone containing a download link. Click on the link and follow the on screen instructions to download and activate My Contacts Backup.
    Read More FAQs on My Contacts Backup
     
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Battery Swap 

  1. What is Battery Swap?
    Battery Swap is a special program just for U.S. Cellular customers - you can swap your current battery for one that is fully charged - at no cost. We understand that your phone is important. Swapping your battery is one of the ways we can keep you connected.
  2. How do I know if I can swap my battery?
    To be eligible to swap your current battery, you must be in possession of an eligible U.S. Cellular handset and the phone must currently be active (unsuspended) on a U.S. Cellular account.
  3. What do I need to have with me when I stop into a store to check eligibility or swap my battery?
    You will need to have a U.S. Cellular handset with you. The associate will confirm that the handset is listed on the Eligible Handset List and will also verify that the handset is the current phone being used on an active (unsuspended) line. The associate will ask for a photo ID as part of the transaction.
  4. How many swaps can I do? Is there a limit?
    The intent of Battery Swap is to make sure that you stay connected. Your can swap for any reason, no questions asked. Typically, the maximum number of swaps is 3-4 in a month. If you request 3 or more in a month, the associate may discuss other options to make sure the Battery Swap program is meeting your needs.
    Read More FAQs on Battery Swap
     
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Online Auto-Pay Discount 

  1. How do I sign up for the 3% or 5% discount?
    Earning the 3% or 5% discount is easy. All you have to do is be on a Belief Plan, sign up for Auto Pay and Paperless Billing in My Account, and pay your bill in full. You'll get a monthly discount off the monthly charge for your Belief plan (including additional line charges) for signing up for autopayment and paperless billing. Discount does not apply to any additional add on charges. Use a credit card or debit card to earn 3% off these charges. Better yet, pay through your checking account for a 5% discount.
  2. How do I keep earning the discount?
    You will earn the discount every month that you are enrolled and meet all of the requirements.
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RELATED LINKS

CURRENT CUSTOMERS

If you are an existing U.S. Cellular Customer, switching to a Belief Plan means:

  1. Benefiting from all of the advantages of The Belief Project
  2. Your current contract length does not change
  3. You can earn tenure points for being a long-time
    U.S. Cellular customer
To switch to a Belief Plan:
Dial 1-888-944-9400
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